Frequently Asked Questions: Receiving Money
For Cash Over Counter:
Your recipient can collect Cash Over Counter payment by visiting Finmark Financials correspondent agents or banks. They need 16 digits tracking number along with their local valid identification to collect payment. Payment is available next business day after processing during agent or bank local business hours and payment can only be collected in local currency.
For Account Deposit:
Account deposit takes 3-4 business days depends on banks.
Recipient does not have to pay any charges to collect payment from agent or bank.
No, he/she will not be able to collect Cash Over Counter payment if identification is expired. To protect payment valid identification is always required to collect payment.
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You can contact our customer service at 905-272-3888, they will be happy to answer all your queries. You can also send an email at info@finmark.ca.